Customer Satisfaction Surveys (CSAT)

Customer satisfaction (CSAT) surveys are used to understand your customer’s satisfaction levels with your organization’s products, services, or experiences.

Here is an example of a customer satisfaction (CSAT) survey for a software company:

1. On a scale of 1-5, how satisfied are you with the software you recently purchased from our company?
• 1 (Very Dissatisfied)
• 2 (Dissatisfied)
• 3 (Neutral)
• 4 (Satisfied)
• 5 (Very Satisfied)
2. What specific features or capabilities of the software did you find most valuable?
• Open-ended text field
3. How would you rate the ease of use of the software?
• 1 (Very Difficult)
• 2 (Difficult)
• 3 (Neutral)
• 4 (Easy)
• 5 (Very Easy)
4. Were you able to find the support and assistance you needed during the implementation and setup of the software?
• Yes
• No
5. How likely are you to recommend our software to others?
• 1 (Not at all likely)
• 2
• 3
• 4
• 5 (Extremely likely)
6. Is there anything we could have done better to improve your experience with our software?
• Open-ended text field
7. Demographics (industry, company size, role, etc)

Note that this is an example survey, it can be modified as per the requirement and to make it more specific to the product and target audience.